Full Refund Eligibility

You are entitled to a 100% refund of any upfront payment made, under the following circumstances:

1. Unsatisfactory Initial Design:
   You are not satisfied with the first website mockup or layout, and a suitable revision cannot be achieved.

2. Project Not Started:
   We have not begun work on your project, or there is a significant delay in initiation from our side.

3. Inability to Deliver:
   Turple Communications is unable to complete the project as per the specifications outlined in the approved scope.

4. Prompt Cancellation:
   You cancel the project within 24 hours of making payment, and work has not commenced.

Non-Refundable Situations

Refunds will not be issued in the following scenarios:

• The design mockup has been approved and development work is underway.

• Delays are caused by insufficient communication, lack of content, or project inactivity on the client’s end.

• The project is canceled after substantial progress has been made.

• The scope of the project has changed mid-way without a formal agreement or new contract.

Hosting & Domain Services

• Hosting Services:
  Yearly pre-paid hosting plans canceled by the client may be eligible for a pro-rated refund based on the remaining time and plan level. Monthly hosting plans are non-refundable.

• Domain Name Registration:
  Due to third-party registrar policies, domain registrations and renewals are non-refundable once processed.

Requesting a Refund

To initiate a refund request, please contact our support team at w[email protected] with your project reference number and reason for the request.
Approved refunds will be processed within 7 business days via the original method of payment.